Custom Thesis Review

Custom Thesis Review
from $20 per page
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CustomThesis seems to be easily accessible at first. Digging deeper into their website though, we realize there are no reasons to believe that is a reliable writing service. One of the major issues we had with them is the interaction with their staff. When the website looks disorganized and the employees act disorganized, there is a high chance the website is not run by a completely organized entity.

Key Features: 

  • Good writer reliability and involvement
  • Unqualified writers
  • Bad communication
  • Unreliable services

Scott Crisper:

I will never trust Customer Thesis again. They took my money but did not deliver anything on time. The writer was hard to reach, and my grade suffered greatly because of it. I am disappointed and very upset. I would not recommend.


Clara Smith:

Deadlines are a hard thing to respect for this ghost company. I tried it because prices seemed low and they guaranteed money back in case of unsatisfactory services. After endless calls, I finally got a refund, but I will never work with them again.

Website Interface

The website’s interface is not the best. It looks disorganized and rather empty. There is not enough information available on the front page. No instructions, no guiding books, nothing. They have one simple bar at the top of the screen, but the titles are not clearly described.

For instance, there is a tab named “Guarantees.” Any person unaccustomed to freelancing terms would be confused. Is it about money? Is it about the paper itself? Is it about the writers? Guarantee of what exactly? CustomThesis’ website should be more carefully designed and less vague. Searching through the website’s testimonials, even they don’t seem real. They are clearly ordered/paid for.

Services Offered offers book review writings, research paper writings, scholarship essay writings, term paper writings, admission essay writings, and many others. We are unsure whether their writers are indeed specialized in all the areas of expertise they promote on the website. We find it hard to believe that such a poorly managed website can deliver such a wide variety of services for college students. Thus, make sure you research their services well enough before ordering anything.


Accessing the “Prices” tab, we realized the Price Calculator is not functioning properly. You need to plug in what type of order you need, the academic level, citation style, deadline, and a number of pages. Unfortunately, the calculator was unable to provide us with any details regarding the price. Thus, when we contacted them, we asked for an approximate cost as well.

They slowly processed our request and gave us no information whatsoever on our it. Finally, we had to discuss prices directly with our writer, which was neither pleasant nor professional. The prices seemed average but truly high for the services offered.

Customer Service

We were completely unsatisfied with CustomThesis’ customer service performance. On their website, they promise to have 24/7 customer support available for customers, yet ten hours after the first two messages were sent, we still don’t hear back from them. We thought that a better way to contact them is through phone, but they didn’t have any contact details available on the website either. We did not give up and wrote them a nice e-mail explaining our concerns.

Two weeks after the e-mail was sent, they finally reached back to us, apologizing and offering unreasonable discounts for a website that is supposed to be proficient.


We accepted their offer to observe the outcomes and our negative expectations were met. Their writers are slow and impatient. They are not proficient English speakers. We had many communication problems for that reason. Our assigned writer, Emma, was kind and intended to be helpful, but she could barely reply whenever we asked her something. She seemed to be insecure about her language skills during our Skype conversation.

After we clearly gave her all the details that she needed, she kept messaging us with random questions that were not related to the content. In the end, our Master level paper turned out to be high-school level. We appreciated Emma’s efforts to get everything straight, but we strongly believe she was not qualified enough for this service.


The paper was delivered on time, and with good intentions. Our writer was reliable and to the point. The language barrier between us made it harder to work together, but in the end, everything turned out to be all right. Anyhow, the quality was below expectations, the communication was harsh, and the overall results could have been better for sure.

We do not recommend Custom Thesis for impatient clients or quickly-approaching deadlines. There might be other writers with more experience than our Emma, but I find it hard to believe that will be able to deliver papers at a Master or Doctorate level.

Conclusion is clearly not the best writing service on the market. The only plus we could find was our writer’s reliability and quick replies (sometimes too many!). We believe that should improve their communication mechanisms, website interface, and attitude toward content writing in general.

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